Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

This Privacy Policy explains how Harbor Haven Publishing, Randi Cooley Wilson Books, and Randi Cooley Wilson collect, use, store, protect, and share information when you visit www.randicooleywilson.com, purchase products, join a mailing list, submit a form, or otherwise interact with this website.

Throughout this Privacy Policy, the words “we,” “us,” and “our” refer to Harbor Haven Publishing, Randi Cooley Wilson Books, Randi Cooley Wilson, and their authorized representatives. The words “you” and “your” refer to visitors, customers, readers, purchasers, subscribers, and users of this website.

By using this website, submitting information, joining a mailing list, or purchasing products, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • name

  • email address

  • billing address

  • shipping address

  • phone number, if provided

  • order details

  • payment-related information

  • personalization requests

  • customer service messages

  • newsletter signup information

  • form submissions

  • account information, if accounts are offered

  • any other information you choose to provide

We may also collect certain information automatically when you visit the website, including:

  • IP address

  • browser type

  • device type

  • operating system

  • referring pages

  • pages viewed

  • time spent on the website

  • links clicked

  • general location information

  • cookie and analytics data

2. Payment Information

Payments may be processed by third-party payment processors, including payment providers connected through Squarespace or other ecommerce platforms.

We do not directly store full credit card numbers or complete payment card information. Payment information is processed by third-party providers according to their own security practices, privacy policies, and terms.

3. How We Use Your Information

We may use the information we collect to:

  • process and fulfill orders

  • ship books, merchandise, and other products

  • send order confirmations and shipping updates

  • respond to customer service inquiries

  • process signed or personalized book requests

  • manage preorders

  • send newsletters or marketing emails, if you opted in

  • provide reader updates, release announcements, offers, and event information

  • operate and improve the website

  • prevent fraud, unauthorized transactions, and abuse

  • comply with legal obligations

  • enforce our Terms of Service and other policies

  • protect our rights, property, safety, customers, and business

4. Email Marketing and Newsletters

If you join our mailing list, sign up for updates, enter a promotion, download reader content, or otherwise opt in, we may send you emails about books, releases, preorders, events, offers, reader extras, special editions, and related updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Transactional emails, such as order confirmations, shipping notices, customer service responses, preorder updates, and policy notices, may still be sent even if you unsubscribe from marketing emails.

The FTC’s CAN-SPAM guidance requires commercial emails to avoid deceptive headers or subject lines, identify advertising where required, include a valid physical postal address, provide a clear opt-out mechanism, and honor opt-out requests.

5. Cookies and Tracking Technologies

This website may use cookies, pixels, analytics tools, and similar technologies to operate the site, remember preferences, understand visitor behavior, improve performance, support ecommerce functions, and measure marketing effectiveness.

Cookies may be used by:

  • our website platform

  • analytics providers

  • email marketing providers

  • payment processors

  • advertising or social media platforms

  • embedded third-party tools

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

6. Analytics

We may use analytics tools to understand how visitors use the website. These tools may collect information such as pages visited, time spent on pages, device type, browser type, general location, referral source, and interactions with site features.

This information helps us improve the website, product pages, customer experience, and marketing.

7. How We Share Information

We may share information with trusted third-party service providers who help us operate the website and business, including:

  • website hosting providers

  • ecommerce platforms

  • payment processors

  • shipping carriers

  • email marketing providers

  • analytics providers

  • customer service tools

  • fraud prevention services

  • professional advisors

  • legal or compliance providers

  • fulfillment partners

These third parties may access information only as needed to perform services for us or comply with their own legal obligations.

We may also disclose information if required to do so by law, subpoena, court order, legal process, government request, or to protect our rights, customers, business, safety, or property.

8. Third-Party Websites

This website may contain links to third-party websites, including retailers, social media platforms, rights agencies, payment processors, shipping carriers, newsletter services, and other external sites.

We are not responsible for the privacy practices, content, policies, products, services, or security of third-party websites. Your use of third-party websites is subject to their own privacy policies and terms.

9. How We Protect Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information collected through this website.

To the extent required by applicable law, including Massachusetts standards for protecting personal information, we maintain safeguards designed to protect against unauthorized access, use, alteration, disclosure, or destruction of personal information. Massachusetts 201 CMR 17.00 establishes minimum standards for persons who own or license personal information of Massachusetts residents.

No website, platform, payment processor, email system, or electronic transmission is completely secure. We cannot guarantee absolute security.

10. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including to process orders, provide customer service, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and protect against fraud or abuse.

We may retain certain transaction records for accounting, tax, legal, and compliance purposes.

11. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child under 13 has provided personal information through this website, please contact us so we can review and delete the information where appropriate.

Some books or products may include mature reader guidance such as 17+ or 18+. Customers are responsible for reviewing product descriptions and content guidance before purchasing.

12. Your Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or information about certain personal information we hold about you.

You may also:

  • unsubscribe from marketing emails

  • request correction of inaccurate contact information

  • request deletion of certain information, subject to legal and business recordkeeping requirements

  • disable cookies through your browser

  • contact us with privacy questions

To make a privacy request, contact us at:

rcwilsonbooks@gmail.com

We may need to verify your identity before responding to certain requests.

13. California, U.S. State, and International Visitors

Privacy rights vary by location. If you are located in California, another U.S. state with privacy rights, or outside the United States, you may have additional rights under applicable law.

We will respond to privacy requests as required by applicable law.

This website is operated from the United States. If you access the website from outside the United States, you understand that your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

14. Sale of Personal Information

We do not sell personal information in the traditional sense.

However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly. If this website uses advertising cookies, pixels, social media tools, or analytics services, certain information may be considered “shared” under some privacy laws.

Where required, we will provide applicable opt-out rights or cookie controls.

15. Artificial Intelligence and Customer Data

We do not knowingly sell customer personal information for artificial intelligence training.

We do not authorize third parties to use customer personal information submitted through this website to train generative AI systems, large language models, or similar technologies, except where a third-party service provider’s own tools or systems are used to provide website, ecommerce, payment, analytics, security, or customer-service functions.

This does not limit our separate Copyright & AI Use Policy, which protects Randi Cooley Wilson’s books, writing, characters, fictional worlds, images, covers, product descriptions, and related intellectual property from unauthorized AI use, scraping, training, data mining, or derivative exploitation.

16. Business Transfers

If Harbor Haven Publishing, Randi Cooley Wilson Books, or related assets are involved in a merger, acquisition, sale, reorganization, transfer, or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

18. Contact Us

Questions about this Privacy Policy or privacy requests may be sent to:

Harbor Haven Publishing
Email: rcwilsonbooks@gmail.com
Website: www.randicooleywilson.com